TERMS OF SERVICE

1. Acceptance of Terms

By accessing or using the services provided by Baizor Technology ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services

We provide software development services including:

• Website design and development
• Management system development
• SaaS platform development
• AI and automation solutions
• Custom software development

Specific deliverables, timelines, and costs are agreed upon in writing before work begins on each project.

3. Project Agreements

Each project is governed by a separate project agreement or statement of work (SOW) that defines the scope, deliverables, timeline, and payment terms. In the event of a conflict between these general terms and a specific project agreement, the project agreement takes precedence.

4. Payments

Payment terms are as follows:

• A deposit is required before work begins (typically 50% unless otherwise agreed)
• Progress payments are due at agreed milestones
• Final payment is due upon project completion and delivery
• Invoices are due within 14 days of issuance unless otherwise specified
• Late payments may incur a 5% monthly fee

5. Intellectual Property

Upon full payment, the client receives ownership of all custom code, designs, and deliverables created specifically for their project. Baizor Technology retains the right to use general tools, frameworks, and non-proprietary code developed during the project. Pre-existing code, libraries, and tools remain the property of their respective owners.

6. Client Responsibilities

The client is responsible for:

• Providing timely feedback, content, and approvals
• Ensuring they have rights to all materials provided (logos, images, text)
• Making payments according to the agreed schedule
• Designating a point of contact for project communication

7. Revisions and Changes

Project agreements include a defined number of revision rounds. Additional revisions beyond the agreed scope will be billed separately at our standard hourly rate. Changes to project scope require a written change order and may affect timeline and cost.

8. Warranties

We warrant that our services will be performed in a professional and workmanlike manner. We provide a limited warranty on deliverables for a period specified in the project agreement (typically 30-90 days after delivery). This warranty covers defects in our work but does not cover issues caused by third-party changes, misuse, or unauthorized modifications.

9. Limitation of Liability

To the maximum extent permitted by law, Baizor Technology shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services. Our total liability shall not exceed the amount paid by the client for the specific project giving rise to the claim.

10. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the course of a project. We will not disclose your business information, trade secrets, or project details to third parties without your written consent.

11. Termination

Either party may terminate a project agreement with 14 days written notice. In the event of termination, the client is responsible for payment of all work completed up to the termination date. Upon termination, all completed work and materials will be delivered to the client.

12. Third-Party Services

Our services may include integration with third-party platforms (hosting, payment processors, APIs, etc.). We are not responsible for the availability, accuracy, or policies of third-party services. Additional costs for third-party services are the client's responsibility unless otherwise agreed.

13. Force Majeure

Neither party shall be liable for delays or failure to perform resulting from circumstances beyond reasonable control, including natural disasters, pandemics, government actions, or internet outages.

14. Governing Law

These terms are governed by the laws of Ghana. Any disputes shall be resolved through good-faith negotiation first, and if unresolved, through binding arbitration in Accra, Ghana.